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Hey Experts, I’m trying to upgrade to 21 Omega using Downloader on a Firestick. When I enter the Troypoint Downloader code for the Troypoint Tool box, I get a request to enter a Captcha code and states, “Our system thinks you might be a robot!”. There is a sentence too that says “This page requires cookies to be enabled in your browser settings.” I have never run into this before. I went to settings in Downloader and there is no option related to cookies.
When I enter the captcha code, I always get an error stating it’s the wrong code.
I am using Surfshark which is enabled. Developer options are enabled
Suggestions anyone? Thank you

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If you are in Downloader you just need to go to TROYPOINT Toolbox in the browser. Not sure why you need to enter a code. Maybe its another way but i never used it.

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It’s a hit or Miss with toolbox. Sometimes you get a code and sometimes you don’t. In other words sometimes there’s a captcha and sometimes there isn’t.

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Ive never seen a captcha in downloader or going to the toolbox.

Is this a FS thing? Even if, i never seen when i used them.

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I have, and it’s a pain in the butt when you don’t have a keyboard!

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And are you entering a code or going to tp toolbox website directly in the browser?

I had a problem on thetvapp website with captcha but it turned out it was the browser i was using. Different browser solved the problem.

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Well guys, it appears it was related to SurfShark. When I disconnected, I no longer was asked to provide a captcha

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Maybe it was the location of the vpn that caused the captcha.

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Or could be that when you’re running a VPN Troy don’t know if you’re a human or machine, or a bot so he wants a captcha!

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But i always use a vpn. Are we sure troy isnt a bot trying to “capture” us all? :thinking: :joy:

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I was going to ask if your VPN was active. I just upgraded KODI and believe his video instructions said to turn off VPN during download process because I would not have known to do that. After download and upgrade installed for KODI I turned VPN back on.

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Been using the Toolbox ever since it’s been around. Have it saved as a Favorite. Not once ever have I seen a Captcha

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Yes sir. I didn’t catch him saying to turn off VPN. I did and it worked. Thank you

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I ran into it for the first time last week as well. When I put in the Captcha code, it worked. It’s definitely related to SurfShark.

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same here never seen capcha on downloader

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Agreed.

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I’ve seen this with IPVanish. Changed VPN location. No more issues.

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this is why I dumped Surfshark long ago, this was happening on all sorts of sites
using Proton or Mullivad now and zero issues

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That’s because you do not use a VPN and Troy knows who you are!

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Yes, you definitely have to shut off your VPN because, for some reason that is happening a lot frequently. I don’t know, it’s just funny nowadays.